Last Updated: August 6, 2026

Refund & Return Policy

Thank you for shopping with Mile High Tides. We strive to provide quality products and excellent customer service. Please review our Refund & Return Policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on products that have been shipped, except as described below.

Damaged, Incorrect, or Missing Items

If you receive an item that is damaged during shipping, incorrect, or missing from your order, please notify us within 7 days of delivery.To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label (if applicable)

Once reviewed, we may, at our sole discretion:

• Replace the affected item
• Issue store credit
• Issue a refund if a replacement is unavailable

Lost Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.If your tracking information shows a package as lost or delayed, please contact both the shipping carrier and our customer support team. We will work with you to help resolve the issue.Orders marked as “Delivered” by the carrier are generally not eligible for refund or replacement unless otherwise required by law.

Order Changes or Cancellations

Orders are processed quickly to ensure prompt shipping.If you need to change or cancel an order, please contact us immediately.We cannot guarantee that changes or cancellations can be made once processing has begun.

Refused or Undeliverable Shipments

If an order is returned because:

• An incorrect shipping address was provided,
• Delivery was refused, or
• The package was unclaimed,

the customer may be responsible for any additional shipping charges required to resend the order.

Refund Eligibility

Refunds may be considered only under limited circumstances, including:

• The wrong product was shipped.
• A product arrives damaged.
• An item cannot be fulfilled due to inventory shortages.
• Another situation where a refund is required by applicable law.

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your financial institution.

Product Quality Concerns

If you have concerns regarding the quality of a product, please contact our customer service team. We take all customer feedback seriously and will investigate reported issues.

Chargebacks

If you experience an issue with your order, we ask that you contact us first so we can work toward a resolution.Initiating a chargeback without first contacting us may delay the resolution process. We reserve the right to dispute fraudulent or abusive chargeback claims.

Contact Us

If you have questions regarding this policy or need assistance with an order, please contact us:

Mile High Tides

Email: info@milehightides.comWebsite: www.milehightides.comWe are committed to providing timely and professional customer support and will work to resolve legitimate order issues as quickly as possible.